Complex Care

Restoring dignity & independence

Bespoke complex care services for learning disabilities, autism, medical conditions & more. Empowering U delivers specialist, tailored support.

Our highly trained team of care managers support the delivery of care plans by our experienced care staff and clinicians, who are equipped with the expertise and experience to provide compassionate and effective care for individuals with multiple needs.

We offer a wide range of services, including nurse-led care, personal care, live-in support, reablement, respite, and transition services, all tailored to promote independence and enhance quality of life. Whether supporting daily activities or addressing specific medical and behavioural challenges, our goal is to provide the highest level of care, helping each person live a fulfilling, dignified life.

Nurse-led Care

Nurse-led care is a healthcare model that focuses on nurses playing a central role in providing individualised and thorough services, especially in challenging complex care scenarios.

Our nursing team use their clinical experience to provide client-centred comprehensive care, supporting individuals with complex needs that require specialist support. Alongside collaborating with other healthcare professionals, our nurses have a key focus on providing educational support, infection control and emotional support all whilst focusing on the care of the clients.

Empowering U are specialist providers of bespoke packages of complex care which capture the ‘how’ and ‘when’ specialist care needs to be delivered. We provide expert care to individuals with learning disabilities, mental health problems, autism spectrum conditions, personality disorders, complex medical needs, and behaviours that challenge.

Our highly trained and multi-disciplined team of care managers, support staff, and registered nurses have the skills and experience to support individuals with multiple needs. Our team provide the know-how to design a client-specific package of long-term holistic care following a chronic illness, disability or traumatic injury.

The Positive Impact of Nurse-led Care on Healthcare Dynamics

Nurses taking a leading role in care has resulted in more efficient processes, quicker wait times, and increased satisfaction. Their comprehensive approach to caregiving ensures faster recovery and improved overall health.

For example, if an individual is an in-patient, our team will work closely with the discharge team to ensure a personalised care plan is ready to go upon discharge. Through one-to-one or two-to-one support and the assignment of ‘key workers’, we ensure that a client’s needs and rights are always upheld. Knowing there is always a safe, trustworthy team to rely on, our clients feel empowered to communicate with us easily and freely.

Our nurse-led care services are provided by a specialist team and include:

Acquired Brain Injury support
BPAP (Bilevel Positive Airway Pressure)
Catheter, Bowel & Stoma care
Complex Bowel Management
Cough Assist and Assisted Cough
CPAP (Continuous Positive Airway Pressure)
Epilepsy Rescue Medication – Buccal Midazolam & Rectal Diazepam
Ileostomy (Stoma / Colostomy)
NG (Nasogastric)
NIPPY (Non-Invasive Positive Pressure Ventilation)
Oxygen Therapy
PEG (Percutaneous endoscopic gastrostomy) and JEJ (Jejunostomy)
Suctioning Oral and Tracheal
Tracheostomy & Ventilated care

Learning Disabilities

Empowering U is a provider that offers practical and effective care planning methods to support individuals with learning disabilities. We prioritise person-centred community support packages and believe in the vision of social inclusion. Our organisation works closely with learning disability specialists, current care providers, and other professionals/organisations to align our services with the exact needs of the individuals we support.

At Empowering U, we understand the importance of living a fulfilled life with learning disabilities. We emphasise the value of each individual’s voice and ensure that their preferences are considered. We allocate staff members based on personality types to create a supportive environment where individuals feel understood and receive the right type of assistance.

Our goal is to help individuals return to work or acquire new skills. We have staff members who are skilled in guiding individuals in the right direction for pursuing employment or learning opportunities. We believe in providing choices, whether it’s going to the gym or shopping once a week. All activities are taken seriously, and we support individuals based on what they want, rather than what society expects.

Empowering U has a team of specialists trained in autism who provide specialised support to individuals on the autism spectrum. We understand the unique needs and challenges faced by individuals with autism and work specifically to cater to those needs. Recognising the barriers and stereotypes faced by individuals with learning disabilities, such as the misconception that they can’t get married or have relationships, is an important aspect of our approach. This approach helps us to ensure that individuals feel understood, supported, and empowered to live fulfilling lives without being limited by societal misconceptions.

We also emphasise the importance of work experience and volunteering. We offer various work experience opportunities and encourage individuals to participate in volunteer activities. We celebrate the uniqueness of each individual, supporting diversity in terms of sexuality, background, and abilities.

We provide 24/7 on-call services, ensuring that individuals never feel alone and that their questions and need for support are never undermined.

Behaviours That Challenge

At Empowering U, we firmly believe that everyone should have equal opportunities in life. We are dedicated to ensuring that you always feel supported and heard by your care team, using the most effective communication method for you.

We promote positive risk-taking and implement personalised behaviour management strategies through re-enablement packages tailored to each individual. We acknowledge that some individuals may experience challenges in communicating their needs. Our highly skilled and trained support staff collaborate closely with clients, family members, and professionals to gain a comprehensive understanding of the required care to fully support each individual.

Our communication expertise extends to working with individuals with complex personality disorders, helping them establish boundaries to maintain a safe environment. Our approach emphasises maintaining clear boundaries in care, and we strive to collaborate with multidisciplinary teams. We aim to provide individuals with the opportunity to lead their best lives through positive risk-taking.

We also aim to provide a person-centred approach which focuses on empathy and compassion where we connect with each individual to uncover any motivations, triggers or emotions. This understanding allows us to develop interventions that support positive growth and change. Instead of labelling based on actions, we strive to understand backgrounds, experiences, and personal challenges to create tailored interventions that promote positive outcomes. We advocate for patience and avoiding hasty judgements, recognising and addressing each individual’s unique needs and challenges with humility and compassion.

Live-In Care

Empowering U supports live-in care by providing individuals with the opportunity to receive flexible care within the comfort of their own homes. Our trained and experienced professionals offer round-the-clock support, ensuring that clients have access to assistance whenever it is needed. This type of care not only provides peace of mind to family and friends but also promotes independence and autonomy for the individuals receiving care.

Our expert team goes above and beyond to deliver comprehensive support during live-in care. This includes assisting with daily errands and shopping trips, helping with household chores, accompanying individuals to appointments, preparing nutritious meals to encourage a balanced diet, and engaging in social activities to enhance the overall well-being of our clients.

At Empowering U, we prioritise creating personalised care and support plans tailored to meet the unique needs of each individual. These plans are meticulously developed in collaboration with the client and their support network. Our trained care professionals implement these plans and conduct regular reviews to ensure that the services provided align with the evolving needs and preferences of the individual receiving care. This commitment to personalised care and regular monitoring allows us to maintain high-quality support that continues to meet the individual needs of our clients throughout their live-in care experience.

Personal Care

At Empowering U, we understand that requiring help with your personal care may not always be easy to accept. We appreciate that it can be frustrating and uncomfortable and that is why all of our staff are trained to recognise that each person has the right to have their dignity respected. As each individual possesses unique needs, varying preferences, different cultures and backgrounds, all must be taken into consideration.

We can provide assistance with the following:

Bathing, Showering
Washing & Drying Hair
Bed baths
Continence & Incontinence Care
Toilet and Bathroom assistance
Oral Hygiene
Shaving, Hair & Beard Care

A detailed and individual support plan is produced for each client, which ensures that staff know exactly how you like your care to be given. Your personal routine and preferences are always given priority.

Transition Services

Transition of care from children’s services to adult can be an extremely challenging and stressful process for both the individual and family members. There is a great deal of support and safety to be found within the children’s services and moving away from this can be an unsettling period for some.

At Empowering U, we can help to guide the young person, their family and all professionals involved with current care to ensure that the progression from childhood to adulthood is as smooth and trouble free as possible.

How Empowering U can support your transition:

Health and Wellbeing: We will collaborate with you to address your health and wellbeing needs and maintain relationships with services important to you during this transition.
Relationship and Personal Support: When it comes to community involvement and relationships, we will assist you in identifying activities you enjoy and help you build connections while exploring new opportunities.
Housing Support: We will guide you in considering where you want to live, your support preferences, and entitlements to ensure a smooth transition into adult care.
A Helping Hand: Clarity during this time is vital, therefore, we will always be on hand to discuss any concerns or fears you may have and can offer support, guidance and direction to the correct sources of information.

Planning Your Care

It’s essential that as a young adult you feel your wishes and needs have been listened to and heard. At Empowering U we spend a great deal of time discussing the kind of care you want and then creating a plan which reflects the information you have given us. We update this plan as often as needed to reflect you as an ever changing individual.

During the transition process you will receive copies of all correspondence and take centre place in the decision making.

For further information, please don’t hesitate to give us a call.

Reablement

Reablement care is a type of short-term support that allows individuals to regain their independence in carrying out daily tasks or activities, enabling them to confidently live in their own homes. This can include assistance with domestic tasks and personal hygiene routines such as dressing or washing.

Empowering U aims to focus on:

Recognising and building upon individual strengths and abilities
Assisting individuals in reaching their full potential and achieving personal goals
Promoting independence and regaining control over daily lives
Encouraging active participation in creating care plans to meet individual needs and preferences

Our specialist support staff are dedicated to helping you regain your capabilities. They will conduct a thorough assessment of your situation, needs, and requirements, and collaboratively work with you, as well as your family members and friends, to develop a detailed and objective-driven plan that is achievable and tailored to your individual needs.

Additionally, reablement care is highly beneficial as it provides clear goals for recovery and specific aims for individuals to work towards. By breaking these goals into smaller achievable steps, individuals can experience tangible results early in the process. At Empowering U, we recognise the importance of customising care plans to build on the strengths of our clients. Through our reablement care services, we focus on specific outcomes that promote overall well-being and independence. By offering personalised support, we aim to reduce the need for future care, prevent loneliness and social isolation, and empower individuals to maintain their independence and achieve their recovery goals comfortably in their homes.

Respite & Occasion Care

Respite Care

At Empowering U, we appreciate that full time carers need to take breaks. Respite care is designed to do just that. We ensure that your loved ones are being taken care of at the highest standard, which provides you with the reassurance that you need to allow yourself to take a break.

Whether it is a two week holiday or a few hours every week in which you require some time away from care duties, we ensure that you will have the peace of mind and confidence in us to deliver excellent care to your loved ones.

Our support staff will work closely with you to understand your exact needs and requirements in order to perform the right type of care and will also provide you with regular progress updates to ensure that we are meeting your requirements and standards.

Occasion Care

Occasion care is the support and care required to enable you, or a loved one, to attend that special event.

It doesn’t matter the event; Empowering U will provide trained and experienced care professionals to enable you to attend the event safely and in comfort.

Our teams can be booked to attend day events or even support over a longer period, if required.

How can Empowering U support me if I want a daytrip or holiday?

Source via the internet for value for money: Utilise online resources to find affordable holidays that meet your budget while also ensuring quality care services for your loved ones during the trip.
Travel abroad – the world is your oyster: Consider options for traveling internationally, broadening the scope of destinations for respite or occasion care. Explore different countries and cultures for a refreshing break.
Short breaks for weekend getaways, cruises, and long flight holidays: Tailor the respite care to various lengths of trips, whether it’s a quick weekend escape, a cruise vacation, or a long-haul flight holiday. The care services can be customised to fit the duration of the trip.
Determine the type of holiday and customise the care: Identify the specific type of holiday you desire, such as a relaxing beach getaway, an adventurous expedition, or a cultural tour. The care services can be personalised to cater to the unique needs and preferences of both you and your loved ones.
Accompanied holidays with matched carers sharing similar outlooks and interests: Opt for accompanied holidays where our dedicated care professionals accompany you and your loved ones on the trip. Match carers with similar outlooks and interests to ensure compatibility and a more enjoyable experience for all involved. This nurturing community approach enhances the overall holiday experience.

Feel free to reach out to your local care manager to discuss your holiday plans and how Empowering U can support you in making your desired trip happen.